How can we help you?

Find answers to common questions or get in touch with our support team

Need Direct Support?

Our team is here to help you get the most out of FitTune

Emailjunaid@agenticsoftware.net

We typically respond within 24 hours

Frequently Asked Questions

Getting Started

Getting Started

How do I start my free trial?+

Download FitTune from the App Store and create an account. Your 3-day free trial starts automatically - no payment required upfront.

What information do I need to provide?+

Complete our 9-question assessment covering your fitness goals, training preferences, current fitness level, and dietary preferences. Height and weight are optional.

How quickly will I see my personalized plan?+

Your custom workout and nutrition plan is generated instantly after completing the assessment. You can start your first workout right away!

Photo Nutrition

Photo Nutrition Scanning

How does photo nutrition tracking work?+

Simply take a photo of your meal and our AI instantly recognizes the food and provides detailed nutrition information including calories, protein, carbs, and fats.

What if the AI doesn't recognize my food?+

You can manually search and add foods from our comprehensive database. The AI learns from your corrections to improve future recognition.

Can I track homemade meals?+

Yes! Our AI can recognize ingredients in homemade meals. For best results, take photos of individual components or use the manual entry option.

Workouts

Workout Plans

Can I customize my workout plan?+

Yes! Your plan automatically adapts based on your available equipment, schedule, and progress. You can also manually adjust difficulty and focus areas.

What if I don't have gym access?+

FitTune offers home workout options with or without equipment. Tell us what you have available and we'll create effective workouts for your space.

How does the AI adapt my workouts?+

The AI monitors your progress, workout completion rates, and feedback to automatically adjust intensity, volume, and exercise selection for optimal results.

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Billing & Subscription

How do I cancel my subscription?+

Cancel anytime through your Apple App Store account settings. Go to Settings > Apple ID > Subscriptions > FitTune > Cancel Subscription.

When will I be charged?+

You'll be charged $6.99 per week after your 3-day free trial ends. Billing happens automatically every week unless you cancel.

Can I get a refund?+

Refunds are handled through Apple's App Store policy. Contact Apple Support or email us for assistance with refund requests.

Progress Tracking Help

Taking Progress Photos

  • • Use consistent lighting and background
  • • Take photos at the same time of day
  • • Wear form-fitting clothes or swimwear
  • • Include front, side, and back angles

Understanding Your Analytics

  • • Weight trends show progress over time
  • • Body measurements track specific areas
  • • Visual comparisons highlight changes
  • • 90-day timelines show long-term progress

Technical Troubleshooting

App Performance Issues

  • • Force close and reopen the app
  • • Ensure you have the latest app version
  • • Restart your device
  • • Check your internet connection
  • • Free up device storage space

Photo Upload Problems

  • • Check camera permissions in Settings
  • • Ensure good lighting for photos
  • • Try taking photos in landscape mode
  • • Clear app cache if images won't upload

Still Need Help?

Can't find what you're looking for? Our support team is ready to assist you.

Contact Support